1. Locate and open One Drop | Mobile app on your mobile device
2. Tap your login method (e.g., e-mail)
3. Tap "Sign In" tab and enter your e-mail address
4. Tap "Forgot password?"
5. Wait for confirmation pop up. Check your spam folder for password reset e-mail & make sure One Drop is marked as a safe sender!
If you receive an "Oops" notification please consider the following:
- E-mail should be all lowercase
- E-mail may be spelled incorrectly
- Press the back arrow (top left) and try using other social login methods (Google, Facebook)