One Drop Support

Help! I forgot my password!

1. Locate and open One Drop | Mobile app on your mobile device

2. Tap your login method (e.g., e-mail)

3. Tap "Sign In" tab and enter your e-mail address

4. Tap "Forgot password?"

5. Wait for confirmation pop up. Check your spam folder for password reset e-mail & make sure One Drop is marked as a safe sender!

If you receive an "Oops" notification please consider the following:

  • E-mail should be all lowercase
  • E-mail may be spelled incorrectly
  • Press the back arrow (top left) and try using other social login methods (Google, Facebook)

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