One Drop Support

Will One Drop automatically mail me my test strips?

Automatic Shipments: One Drop subscriptions (100, 200, 300) are shipped monthly or quarterly right to your door. Click here to pick a plan.

On-Demand Ordering: One Drop Unlimited subscribers order test strips (up to 300 at a time) as needed via One Drop | Mobile. Click here to pick a plan. Click here to learn more about in-app ordering.

☆ One Drop Unlimited subscribers have the ability to order unlimited test strips so long as they are syncing their One Drop glucose meter with the One Drop app. It is important that users are testing and syncing. For this reason, our system will automatically place a hold on users who order >300 test strips/month without syncing >300 readings/month to their One Drop app account. Please contact customerservice@onedrop.today if you believe your account has been placed on hold. Need help syncing your meter? Click here.





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