One Drop Support

What is your return/refund policy for One Drop | Chrome?

ONE DROP SUBSCRIPTIONS (Test Strip Plans)

★ Subscription cancellations must be made prior to your next monthly, quarterly or annual recharge date to prevent recurring charges. 

  • If you cancel a monthly subscription, your subscription continues until the end of your current 30-day period. You will not incur additional charges. 
  • If you cancel a quarterly subscription, your subscription continues until the end of your current 90-day period. You will not incur additional charges.
  • If you cancel an annual subscription, your subscription continues until the end of your annual period. Your annual subscription will not renew, and you will not incur additional charges.

We cannot provide refunds for:

  • Unopened strips
  • Previous monthly or quarterly subscription charges
  • Prorated (partial) refunds for cancelled annual subscriptions
  • Open/used One Drop | Chrome kit(s)

If your Chrome is malfunctioning, please email us at customerservice@onedrop.today. We will send you control solution and/or a replacement glucometer.

If you are considering cancelling, please email us at customerservice@onedrop.today. Our support team will work with you to resolve any issues and improve your One Drop experience.]

ONE DROP | CHROME (Meter Only)

Return/refund policies vary depending on where you purchased your glucometer. 

One Drop Store & Apple

Refund: Meter box must be unopened, unused and returned within 30 days of purchase.

Replacement: If any of your products become defective due to a manufacturing issue, we will gladly replace them. To ask a question, initiate a replacement or request control solution please e-mail customerservice@onedrop.today. Provide your name and order number.

Amazon

Refund: Amazon is responsible for customer service and returns. Chrome must be returned within 30 days of purchase.

Replacement: If any of your products become defective due to a manufacturing issue, we will gladly replace them. To ask a question, initiate a replacement or request control solution please e-mail customerservice@onedrop.today. Provide your name and order number.

Walmart

Refund: Walmart is  responsible for customer service and returns. Chrome must be returned within 90 days of purchase.

Replacement: If any of your products become defective due to a manufacturing issue, we will gladly replace them. To ask a question, initiate a replacement or request control solution please e-mail customerservice@onedrop.today. Provide your name and order number.


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Email us: support@onedrop.today