One Drop Support

How to get started with your Expert

One Drop coaching gives you 24/7 access to your very own live Certified Diabetes Educator (CDE) using the One Drop mobile app. Your coach is here to provide support, education, and advice during your One Drop journey!

Here's how to get started with your Expert:

1. Download One Drop app from Apple App Store or Google Play Store

2. Open app and sign in by tapping Facebook, Google or Email. Login with the same information (e.g., email + password) used to make your One Drop subscription purchase. If you're using email, make sure to tap the Sign In tab.

3. Tap the "Get Started" banner on your home screen. Follow the instructions to complete your profile and meet your coach!

4. Turn on notifications so you never miss a message from your coach! Here's how:

  • Open app settings
  • Tap "Notifications & Permissions."
  • Tap "Enable Push Notifications"
  • Make sure that ALL notification categories are enabled (color will vary based on phone type)

Click the message bubble at any time to return to your chat, connect with your coach, and view all lessons.

If you ever have any questions or concerns, send your coach a message in the One Drop app! Or send us an email at

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