One Drop Support

One Drop Glucose Meter syncing DOs and DON'Ts

Your glucose meter should transfer data to One Drop | Mobile when you lightly press the glucose meter button OR take a new BG reading. Having trouble? Check out these DOs and DON'Ts (these can hurt your meter!)

DO

Updated. One Drop | Mobile must be updated to the most recent app version.

Running. One Drop | Mobile must be running. For optimal performance, do not regularly force-quit app.

ON. Bluetooth must be on in your phone settings.

Range. One Drop Glucose Meter must be within 10 feet of your phone.

Paired. One Drop Glucose Meter must be paired to your phone. Look for ONE DROP or your glucose meter's serial number in your phone's Bluetooth settings.

DON'T

Forget. Do NOT forget glucose meter in your phone's Bluetooth settings.

Remove. Do NOT remove glucose meter from One Drop | Mobile app.

Force. Do NOT hold down glucose meter button to force meter into pairing mode.


Can't find what you're looking for?
Email us: support@onedrop.today